3rd Line Infrastructure Engineer
Akkodis are currently working in partnership with a leading service provider to recruit a number of 3rd Line Infrastructure Engineers to join their team in Corsham. As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.
Please note you will need to be eligible to attain security clearance once you have started in the position which the company will provide.
The Role
As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.
The Responsibilities
* Call and incident Management
* Respond to service calls and resolve incidents to ensure SLA targets are achieved
* Increase the First Time Fix rate
* Adhere to escalation procedures
* Assist with technical escalations for other team members
* Monitor call queue and follow up with specialist support teams for resolution
* Utilise the relevant ITSM tool suite to monitor progress of all incidents
* Ensure accurate completion of all incident records and associated paperwork
* Monitor and update the call management system as required
* Assist with SLA reporting
The Requirements
* Experience managing, maintaining, configuring...