Sales Administrator Customer Service / Lead Generator / Telesales Executive Salary: £24,000 – £28,000 per year (depending on experience) Hours: Monday–Thursday 9am–5pm | Friday 9am–3:15pm Location: Wolverhampton Sales Administrator About the Role We are looking for a friendly, positive and motivated person. You’ll help our customers with their enquiries, process orders, and make prospecting calls to generate leads for our sales team. You’ll need to be confident on the phone, good at building relationships, and happy working both independently and as part of a team. Sales Administrator Main Responsibilities * Answer and resolve customer queries by phone and email * Process orders and payments * Handle customer complaints or returns professionally * Keep customer details up to date in our system (CRM) * Make telesales and prospecting calls to create new business opportunities * Provide quotes and follow up with customers * Support sales and marketing campaigns * General admin tasks such as setting up new accounts, filing, and responding to web enquiries Sales Administrator What We’re Looking For * Previous customer service experience * Previous telesales or business prospecting experience * Strong admin and organisational skills * Confident communication and good telephone manner * Able to use Microsoft Excel and other basic computer systems * Able to multitask and work well under pressure Sales Administrator Desirable Skills * Experience with Sage, Phocas or AIM * Knowledge of export or customs processes Why Join Us? * Friendly, supportive team * Early finish every Friday (3:15pm!) * Great opportunity to learn and grow within the business