Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Service Operations Manager
Location
Ashford, Kent
About Us
Ingersoll Rand is a long standing, high quality, air compressor manufacturer. It has a reputation for making some of the most efficient, most reliable and most robust air compressors on the market today. Headquartered in the USA, it is a truly global company with subsidiaries across Europe, the Middle East and Asia. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.
Focused primarily within the South East but sometimes traveling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names.
Job Summary
As the Service Operations Manager you will be responsible for the operational, EHS and administration aspects of running of a service facility and for developing and motivating a quality service team with a focus on customers, creating long-term value and delivering premier performance.
Responsibilities
1. Own and drive all aspects of EHS within the service environment, and to develop a culture of continuous improvement and industry leadership in this vital area.
2. Recruit (when required), develop, and motivate a quality service team (both office based and field based engineers) developing skill-sets and utilising performance management tools to maximize employee engagement and to develop sustained superior performance.
3. Assume responsibility for the Financial Management of the business; managing revenues, costs, inventories and assets to drive a successful P&L
4. Support the recurring revenue strategy and build customer loyalty and retention through delivering innovative, customer focussed and value added service solutions
5. Devise and implement the necessary business improvement tools, systems and processes required to improve operational efficiency and control and to deliver a best in class service experience
Basic Qualifications
6. Good interpersonal and IT skills
7. Experience in the compressed air industry would be valued but isn’t essential
8. Self-motivated, yet a proven team player
9. Comfortable multi-tasking across activities, people, systems and processes
Travel & Work Arrangements/Requirements
Site based with customer visits as required
Key Competencies
10. Minimum 3 years of service management experience required (field based engineer management an advantage)
11. Excellent communication and customer relationship building skills are critical
12. Must possess good written and numeric skills
13. Strong commercial acumen essential
14. Demonstrates a poised and confident demeanour that reassures others, commands respect, acts with humility and respect for others and advocates for the organisation
What we Offer
15. 25 days Holiday + 8 Bank Holidays
16. Holiday Purchase Scheme – additional 5 days annual leave
17. 5% Employee and 7% Employer Pension Contribution
18. Annual Sales Incentive Plan Bonus
19. Company Vehicle
20. Westfield Health Cashback Plan
21. Death in Service Benefit of 4x salary
22. Cycle Scheme (After probation period)
23. Electric Car Scheme (After probation period)
24. Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
25. Costco Gold Company member, with access for employees to join
26. Employee Assistance Program
27. Enhanced Maternity and Paternity Policies
28. LinkedIn Learning – full free access
29. O2 Reach
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