About the role
If you want to know about the requirements for this role, read on for all the relevant information.
Are you a strategic leader interested in a new challenge where you’ll lead services that transform the lives of people experiencing homelessness?
Join St Mungo’s as a Service Director and play a key role in shaping and delivering outstanding housing and support services. Leading our North London Region and Care Services, you’ll drive excellence across specialist services while fostering integration, efficiency, and innovation.
As part of the leadership team, you’ll champion client involvement, drive external relationships and oversee specialist best-practice initiatives. Your strategic influence will shape St Mungo’s future, ensuring high-quality services, strong financial management, and an unwavering commitment to transforming lives.
As a Service Director, your responsibilities will include:
Working closely with the Executive Director and other Service Directors to develop and enhance our services, ensuring residents receive tailored support to achieve their goals.
Overseeing housing management income and revenue streams, optimising rent collection and minimising voids.
Leading the delivery of commissioned services, ensuring local teams work effectively and achieve impactful client outcomes.
Ensuring compliance with policies, regulations, safeguarding, and health & safety, maintaining a culture of best practice.
In this role you will work flexibly for at least 2 days per week from our Central Office in Tower Hill, London, on site within your region, or other St Mungo’s London or regional locations. This allows for training, in-person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working from home, or other St Mungo’s London or regional locations.
About you
We are looking for an innovative leader who is looking for a new challenge – someone who demonstrates dynamic problem-solving, adaptability and a forward-thinking approach, and who can drive change inclusively, delivering measurable improvements and results.
You will have:
Experience of successfully leading substantial services for vulnerable people in supported housing, care, or similar environments.
Proven success in engaging residents and shaping services, policy, and practice.
Expertise in business/service development, with a track record of securing new opportunities.
Strong negotiation, influencing, and relationship-building skills to collaborate with a range of internal and external stakeholders.
A deep understanding of best practice in services for vulnerable adults, with a commitment to learning and improvement.
Motivational leadership skills, driving a culture of best practice which ensures the safety and wellbeing of clients and staff.
What we offer
Excellent Development and Growth Opportunities
A Diverse and Inclusive Workplace
Great Pay and Other Benefits
How to apply
To find out more and apply, please click the ‘Apply’ button.
To view the job description and guidance on completing your application form, please click on the ‘Document’ tab on the advert page on our website.
Closing date: 10am on 2 July 2025.
Assessment: Colleague panels will be held on 16-17 July, and interviews on 6-7 August 2025.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this senior management level.