Overview
Customer Service Coordinator position based in Northampton, United Kingdom. This is a full-time, permanent role and will be the first point of contact with our home patients. The role operates on rotating weekday shifts.
Responsibilities
* To manage the processing of customer orders for home patients
* To manage customer queries and complaints ensuring a win-win solution for Vantive and the customer
* To create lateral relationships with other departments to support product distribution
* To enhance the reputation of customer services and positively promote the image of Vantive
* To contribute to the evolution of the department by providing feedback and taking action to improve
* To positively contribute to the delivery of service excellence to Vantive's customers and patients
Qualifications
* Organized
* Ability to prioritize workload in a very busy environment
* Strong attention to detail/accuracy
* Good team player
* Professional telephone manner
* Proactive and reactive nature
* Siebel experience preferred
* Can-do attitude, willing and positive manner
Senioriry level
* Associate
Employment type
* Full-time
Job function
* Administrative and Customer Service
Industries
* Medical Equipment Manufacturing and Hospitals and Health Care
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