We are looking for a proactive and customer-focused Internal Account Manager to join our team. This role is responsible for delivering a high level of service to both new and existing customers, while driving sales growth, increasing product penetration, and building long-term customer relationships.
You'll combine account management with proactive outbound sales activity, supporting customer retention, development, and new business acquisition.
Key Responsibilities
Identify and generate new business through proactive outbound telesales and prospecting
Develop existing customer accounts through activation, retention, and account growth
Increase product range penetration and maximise customer spend
Identify quotation opportunities and issue same-day quotes where possible
Support marketing campaigns and outbound promotions to maximise uptake
Achieve agreed sales targets, margin requirements, and growth objectives
Utilise sales tools effectively to maximise customer potential
Maintain accurate and up-to-date customer records on internal systems
Work to weekly and monthly activity and performance goals
About You
Previous experience in an internal sales, telesales, or account management role (beneficial)
Confident making outbound sales calls and building rapport over the phone
Strong commercial awareness with the ability to price accurately and protect margin
Highly organised with the ability to multitask and manage priorities
Adaptable and comfortable working in a target-driven environment
Excellent verbal and written communication skills
Proficient in Microsoft Office (Outlook, Word, Excel)
Desirable:
Knowledge of customer sales cycles
Understanding of products, competitors, or dealer networks
What We Offer
Full-time, permanent position
Supportive team environment
Ongoing training and development
Opportunity to grow sales skills and build long-term career progression
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