Debt and Benefits Specialist Adviser Citizens Advice North Hertfordshire
Letchworth Garden City; Hybrid working as agreed with Line Manager
Salary: GBP28,922 plus up to 5% matched pension contribution
Contract: Full time; 1-year fixed term contract; Extension dependent on funding
About Us
Citizens Advice North Hertfordshire offers confidential advice online, over the phone, and in person, for free, to residents of North Herts. We provide essential support and guidance to people facing financial challenges, helping them navigate debt and benefits issues with confidence and dignity.
The Role
We are seeking a dedicated and knowledgeable Debt and Benefits Specialist Adviser to join our team. In this role, you will provide expert advice and support to clients, helping them manage their financial situations and access the benefits they are entitled to. Your work will directly impact the lives of vulnerable individuals and families, empowering them to achieve financial stability.
Key Responsibilities:
* Provide advice up to casework level on debt management, financial capability and welfare benefits, ensuring that the work conforms to required quality standards.
* Research and apply debt strategy, options and implications, so that clients can make informed decisions.
* Act for clients where necessary or make appropriate referrals.
* Maintain accurate and confidential client records.
* Keep up to date with relevant legislation and policy changes.
* Meet project targets, keeping accurate data for statistical and reporting purposes.
* Ensure all work conforms to our systems and procedures.
About You:
* Knowledge in all areas of money advice, financial capability and welfare rights.
* Strong understanding of UK welfare benefits system and debt solutions.
* Excellent communication and interpersonal skills.
* Good practical knowledge of IT systems for case recording, internet/emails, and online resources.
* Ability to understand statistics and check accuracy of calculations.
* Ability to work independently and as part of a team.
* Certified DRO Intermediary is desirable.
What We Offer:
* A supportive and inclusive work environment.
* Access to our Employee Assistance Programme and wellbeing offering.
* Opportunities for professional development and training.
* Flexible working arrangements to promote work-life balance.
* The chance to make a meaningful impact in the community.
If you click apply you will be asked for your contact details and we will be in touch to submit with a full job pack.
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