Job Summary
The Speech and Language Therapy Service Manager post holder will be a key member of the Care Group F's Senior Leadership Team and will be accountable for the delivery of the care groups performance, financial, quality, safety, risk and patient experience performance. The post holder will be integral in both shaping and delivering the Care Group's strategy in conjunction with the Trust's overall strategies and objectives.
The Successful Candidate Will
* Work alongside the Therapies senior leadership team and be responsible and accountable for providing comprehensive and robust professional leadership, guidance, advice, support and direction to the Speech andLanguage Therapy profession across their Care Group and the Trust, to ensure that patients are managed and cared for efficiently and effectively.
* Function at a senior level within the leadership team, proactively leading and providing solutions to resolve complex operational issues, in accordance with agreed objectives, targets, quality standards and resource constraints.
* Be part of the Leadership team in the implementation of patient centred clinical operational strategy and plans, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements, linking with external bodies such as commissioners about service developments, contracts and clinical care pathways whilst utilising the expertise and skills of the wider leadership and corporate teams.
Main Duties of the Job
* To have overall responsibility for the promotion of Speech and Language Therapy Services
* To be aware of local and national initiatives and integrate these into clinical practice e.g. Government targets, NICE Guidelines
* To be responsible for writing profession specific policies, guidelines, and Standards of Practice
* To have overall responsibility to ensure the Speech and Language Therapy Operational policy and Standard Operating Procedure is reviewed annually and updated.
* To have overall accountability and responsibility for ensuring that Speech and Language Therapy departmental policies and procedures are reviewed annually and updated.
* To have overall accountability to ensure that all service information leaflets issued to patients and carers have been through the Patient Information Forum and are reviewed and updated as required.
* To have overall accountability for ensuring the Speech and Language Therapy Service complies with Trust anddepartmental policies and procedures.
* To have overall accountability with specific responsibility for ensuring that Speech and Language Therapy staff are aware of Health and Safety legislation and comply with policies relating to the work area, including risk assessment and the prompt recording and reporting of incidents and ‘near misses’. To take necessary precautions to safeguard the welfare and safety of self and others.
About Us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24-hours confidential counselling support
* On-site Nursery
* On-site cafes offering staff discounts
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
* Date posted: 12 November 2025
* Pay scheme: Agenda for change
* Band: Band 8b
* Salary: £64,455 to £74,896 a year per annum
* Contract: Permanent
* Working pattern: Full-time, Flexible working, Compressed hours
* Reference number: 234-25-F1000
* Job locations: Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY
Job Description
Job Responsibilities
* To be accountable for the operational management of the Speech and Language Therapy Service, balancing priorities and demands within available financial, staffing, and other resources; ensuring that these remain service led.
* To be accountable for the planning, development, coordination, delivery, monitoring and evaluation of Speech and Language Therapy services in line with the Trust Strategy.
o To be responsible for transformational workforce review and programme ensuring that the workforce within the service meets the needs of the patients/demands within resources available.
o To support the Chief of Division and Divisional Operations Director to immerse the Speech and Language Therapy Service in the business of the Division so that the service is designed to support effective patient care and flow across the Trust.
* To work closely with the other Therapy Services Managers in developing a collaborative model of Therapy provision
* To lead on the development of profession specific business cases and service level agreements (SLA) and contracts for services provided within and outside the Trust by Speech and Language Therapy Staff.
o To contribute to Trust wide business cases where the input of Speech and Language Therapy will provide effective patient care and flow.
o To have accountability for the collection and collation of data and information within the Speech and Language Therapy Service and use this information for operational management and strategic planning.
o To represent the Speech and Language Therapy service within Trust meetings, local CCG meetings, and other appropriate external meetings.
Person Specification
Essential Qualifications
* BSc Speech and Language Therapy or equivalent
* Registration with Health & Care Professions Council
Essential Experience
* Significant Managerial and/or leadership experience
* Experience of managing, reviewing, planning, developing, monitoring services
* Experience of budget management
Essential Skills
* Ability to make effective decisions
Attitude, Aptitude
* Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
* Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer Details
Norfolk and Norwich University Hospital
Address: Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY
Employer's website: https://teamnnuh.co.uk/
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