Customer Support Coordinator
Location: Wakefield
Salary: £28,000 - £30,000 per annum
Hours: Mon-Fri 9am-5pm
We are recruiting a Customer Support Coordinator to join a growing UK business at an exciting stage of its development. This is an office-based role focused on customer support via phone and email, order processing, and coordination of service and repair activity.
The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands-on, practical tasks when required.
Key Responsibilities
* Manage inbound customer enquiries via phone and email, providing clear and professional support
* Process customer orders accurately and efficiently
* Issue payment requests and follow up where required
* Prepare, pack, and dispatch customer orders and returns
* Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales
* Carry out minor adjustments or basic checks on products where required
* Handle returns, exchanges, and warranty queries in line with company procedures
* Maintain accurate records of orders, repairs, and customer interactions
* Keep CRM and order management systems fully up to date
* Liaise with internal teams to ensure smooth order fulfilment and service turnaround
About You
To be successful as a Customer Support Coordinator, you will ideally have:
* Previous experience in a customer support or customer service role (phone/email-based)
* Strong attention to detail and administrative accuracy
* Experience processing orders and updating CRM or order management systems
* A practical mindset and confidence handling products or small components
* Clear, professional communication skills
* Ability to manage multiple tasks and prioritise effectively
Personal Attributes
* Organised, reliable, and proactive
* Calm, professional, and solutions-focused
* Comfortable working independently and as part of a small team
* Takes ownership of tasks and follows them through to completion
Why Apply?
* Salary of £28,000 - £30,000
* Full-time, office-based role in Wakefield
* Varied position combining customer support, administration, and coordination
* Opportunity to join a business at a key stage of growth
* Supportive working environment with long-term development opportunities
This Customer Support Coordinator role is ideal for someone who enjoys a varied office-based role with responsibility and attention to detail.
This vacancy is being advertised by POST– Recruitment Ltd, an Employment Agency. Visit our website for more details