We are seeking CCTV Advisors to join our National Operations Centre (Control Room) team. You’ll be at the heart of our operations monitoring CCTV and alarms, dispatching mobile teams, and supporting live incidents across a wide client base. This role is ideal for those with strong attention to detail, clear communication skills, and the flexibility to work varied shifts on a zero-hours basis. Job Title: Control Room Advisor - Relief. Internally known as NOC Advisor (Zero Hours)Pay Rate: £14.11Shift Pattern: Variable, including days, nights and weekendsLocation: Chatham, Kent (HQ)Role Requirements: Must have a Valid SIA CCTV Licence Benefits Include: Financial support for SIA Licensing and renewals Company Pension Scheme Life Assurance benefits Employee referral scheme Career progression, training, and development opportunities Additional benefits via our ReWard membership: Discounted gym memberships Savings at major retailers and travel providers Restaurant and supermarket vouchers Cinema tickets Access to a 24/7 Employee Assistance Programme Main Duties: Monitor multiple CCTV systems and alarms across client premises Respond to alerts and dispatch mobile officers as needed Maintain accurate logs and incident records using control room software Liaise with clients and internal teams professionally Follow strict data protection and escalation protocols Deliver clear and detailed handovers between shifts Must Haves: Valid SIA CCTV Licence Experience in a control room or security coordination role Strong verbal communication and written reporting skills Ability to remain calm, alert, and responsive during critical incidents Tech-savvy with basic IT knowledge (incident logging, CCTV software, emails) Flexible, reliable, and able to cover shifts at short notice A team player with the confidence to make independent decisions