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The opportunity
We have an opportunity for a talented Collections Agent to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending, and savings accounts to a variety of customers.
Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allows them to spread the cost of their purchases. We're on the lookout for new talent to join Omni to help continue to drive our thriving business forward.
As a Collections Agent, you will be responsible for dealing with customers in arrears on their loan repayments, providing tailored support using various forbearance options. You will manage inbound calls & emails, make outbound calls through an automated dialler, and support the wider operations team in managing the end-to-end customer journey. This is a target-driven role, requiring resilience and the ability to work well under pressure, as you'll be dealing with customers in challenging financial situations.
You will work alongside a fun, creative, and energetic team committed to our five company values: Customers First, Forward Thinking, Professional Pride, Achieve Together, and Open & Transparent.
The role is based at our Basingstoke office, which is well-connected via the M3 and mainline railway, just 45 minutes from London.
What We Are Looking For In You...
We value natural problem solvers who can implement appropriate solutions, listen effectively, and show empathy. Experience in financial services or collections is beneficial but not essential, as training will be provided. Excellent organization and communication skills are crucial, along with proficiency in Microsoft Office (Excel, Word, Outlook) and a passion for delivering excellent customer service.
What's In It For You...
We offer a competitive salary (up to £25,000, depending on experience), an annual performance bonus, a contributory pension scheme, life assurance, 25 days annual leave plus bank holidays, with options to buy or sell additional days. We also provide healthcare benefits, free access to Lifeworks EAP, eye test vouchers, discounted gym memberships, and season ticket travel loans where applicable.
If you're interested, we'd love to tell you more about working at Castle Trust Bank - The Place To Work!
Castle Trust Bank is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds and do not discriminate based on protected characteristics. If you need reasonable adjustments during the application process, please contact us at careers@castletrust.co.uk.
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