Administrator
Contract: Professional Services, Production & Technology
Location: Bolton, BL5 1EE
Hours of work: 40 hours per week
Contract Type: Permanent
We are seeking an Administrator who is a strong team player and an integral part of the RFS team, responsible for overseeing, managing and following through work requests to completion. This role ensures best practices are followed at all times, with a clear understanding of client processes, procedures and site restrictions.
Job Description
We are looking for someone who can confidently manage day-to-day operational tasks, liaise with multiple stakeholders and maintain accurate system records. You will act as a key point of contact for clients, engineers, subcontractors and internal teams, supporting the smooth delivery of facilities-related works.
Key Responsibilities
* Manage and oversee RFS jobs from request through to completion, ensuring best practice is followed
* Print, allocate and manage maintenance and escorting jobs for southern sites to engineers and subcontractors
* Allocate all New Works RFSs and close off completed jobs, including labour hours and job comments
* Raise, manage and progress purchase orders for subcontractors, engineers and client-approved works through to invoicing
* Request and raise quotes, issuing them to the client and Client FM for approval
* Handle and progress day-to-day queries from clients, service desk teams, engineers and contractors
* Maintain accurate and up-to-date ticket statuses, regularly checking systems for outstanding jobs
* Liaise with suppliers to expedite orders and resolve discrepancies, acting as a single point of contact with Accounts
Professional and Personal Competencies/Qualifications
* Experience within Facilities Management (preferred)
* Experience using CAFM systems and reporting tools
* Proven experience working effectively within a team
* Strong administrative skills with excellent attention to detail
* Proficient in Microsoft Office, including Outlook, Word and Excel
* Good organisational and time management skills
* Clear and professional communication skills, both written and verbal
* Ability to manage multiple tasks and priorities in a fast-paced environment
Equal Opportunity & Diversity Statement
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
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