Mission
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.
Lead by Example
* Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and leading by example.
* Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Act as an agent of change.
Achieve and Exceed Sales Objectives & Targets
* Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.
Develop Clienteling Strategies
* Foster the store team to craft personalized client journeys, using CX measurement programs to coach the team, in partnership with LST and DSM, and to elevate the experience.
* Execute strategies to recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
* Ensure a seamless and consistent client experience in‑store and remotely for all client types, following the brand’s selling experience, enhancing italianness and hospitality.
Manage Store Team Organization and Development
* Ensure smooth organization of the team (front, back, and CARE) and the resources, challenging the status quo to bring innovation.
* Coach, develop, and retain high‑performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.
* Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.
Supervise Store Operations and Maintenance
* Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
* Be responsible for the good maintenance, safe environment, and good functioning of the store.
Demonstrate Market Knowledge and Awareness
* Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
Soft Skills
* Client‑centric
* Client Relationship Development
* Entrepreneurial Mindset
* Networking
* Ownership
* Influence
* Caring Leadership
* People Development
* Team Management
* Observational Skills
* Impact Driven
* Growth Mindset
* Brand Sensitivity
* Proactivity
* Resilience
Hard Skills
* Business Development
* Retail Management
* Financial Management
* Sales Management
* Coaching
* Operational Excellence
* Compliance Management
* Knowledge of local market trends (competitors, luxury business, etc.)
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