In this role you will be primarily responsible for ensuring that all necessary support tickets are progressed within the Service Desk and with our suppliers.
You will be a main contact between customers, suppliers, and the rest of the team; fielding day-to-day queries regarding hardware orders and the lifecycle of these orders, or escalating queries as appropriate.
Responsibilities
- Handling incoming telephone calls, emails, and portal tickets from our external customers regarding their IT requirements
- Logging and managing equipment requests
- Processing service requests
- Ensuring all tickets are progressed within the MDL Service Desk and with our suppliers
- Maintaining high levels of request ownership through the request lifecycle to a satisfactory customer resolution
- Working with third-party partners to aid in the resolution of service requests
Qualifications
- Articulate; ability to communicate clearly and persuasively
- Exceptional communication (verbal and written) and interpersonal skills
- Motivated, competitive, and results-driven
- Able to work independently and as part of a team, with a can do attitude
- Ability to multi-task and prioritise requirements, while maintaining a focus on quality work
- Good time management, and the ability to thrive in a fast-paced environment to meet tight deadlines
Flexible Working
- Hybrid working - 2 days in the office and 3 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Team Culture
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Equal Opportunity Statement
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
To apply, please submit your application.
