Job DescriptionJob Title: Catering and Retail Hospitality ManagerLocation: Wythenshawe£32,000 to £35,000 per year depending on experience40 hours per weekMonday to FridayBlue light cardJob IntroductionWe're seeking a passionate and service focused Catering Operations Lead to oversee the full delivery of retail and hospitality food services at Wythenshawe Hospital.Responsible for ensuring consistent quality and high standards across all catering outlets, you'll work closely with both the client and operational teams to deliver an exceptional experience for patients, staff, and visitors.Reporting to senior management, you'll take ownership of food service performance, ensuring it meets client expectations and adheres to agreed service standards.A key focus will be on service excellence, quality assurance, and stakeholder engagement—driving improvements and championing best practices across the site.You'll play a vital role in building and maintaining strong relationships with Trust partners, ensuring alignment with their goals and supporting collaborative ways of working.This is an exciting opportunity for a hands on, quality driven leader who thrives in a high pressure healthcare environment and is committed to delivering outstanding catering services every day.What You'll Do:Assist the Head of Catering in delivering budgeted profit and turnover; manage allocated budgets, stock control, wastage, and labour efficiency.Ensure full compliance with Company and Trust policies, food safety, health and safety legislation, and contract specifications; liaise with EHOs and escalate operational risks appropriately.Recruit, lead, and develop direct reports; manage all HR related issues including performance, absence, conduct, pay progression, and grievances in line with policy.Conduct effective team briefings and ensure two way communication across all staff levels; reinforce Company and Trust objectives and values.Monitor and maintain high levels of client and service user satisfaction through regular feedback and Clients for Life review processes.Use Kronos and DRIVE systems to manage staff scheduling, payroll accuracy, performance data, and margin control for retail and hospitality operations.Collaborate with regional teams to review and update retail menus regularly, incorporating innovation and market trends while maintaining profitability.Oversee third party contractors and agency suppliers to ensure quality service, value for money, and compliance with Company and Trust standards.Ensure all health and safety standards are understood and implemented by all staff, including agency workers and new starters; promote the CARES programme.Contribute to site development planning, share best practices, manage personal development, support refurbishments, and participate in a 7 day operational rota.What You Bring:Proven experience managing multi site or multi outlet operations, with additional benefit from experience in branded outlets.Background in high volume catering environments with a strong track record in sales growth and labour management to budget.Experience in customer facing roles, demonstrating excellent customer service and communication skills.Strong leadership skills with experience managing large teams and building effective working relationships.Able to work independently and professionally under pressure, adapting to changing situations.Clear, confident communicator with patients, visitors, clients, and colleagues at all levels.Positive, enthusiastic attitude with strong interpersonal and teamwork abilities.Strong literacy, numeracy, and ability to follow procedures, standards, and instructions accurately.Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.About SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click hereto read more about what we do to promote an inclusive culture.Sodexo Disability, Ability network, So Together, Generations and Origins.