Our client, a well-established private
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
healthcare company, are seeking a Patient Coordinator to join their
friendly team, at their Leatherhead site.
*Driving license is
required*
The
Role
The Patient Concierge is responsible
for delivering a first-class, end-to-end patient experience,
supporting individuals from initial consultation through to
surgery, ensuring a smooth and supportive journey
throughout.
Key
Responsibilities
1. Manage
the full patient journey from consultation through to
surgery
2. Update and maintain patient records
using internal systems
3. Support patient
conversion against KPI targets
4. Act as the main
point of contact for patient queries (phone, email,
face-to-face)
5. Coordinate clinic flow, including
waiting times and front-of-house
service
6. Support general administration,
including file management and payments
7. Carry
out post-operative patient calls
8. Ensure
compliance with GDPR, Health & Safety, and Fire Marshal
duties
9. Act as out-of-hours contact on a rota
basis and support occasional inter-site
travel
The
Person
10. Previous
experience in a customer-facing office, clinic, or healthcare
environment
11. Strong telephone manner and
confident communicator
12. Highly organised with
strong attention to detail
13. Comfortable working
in a fast-paced, target-driven
environment
14. Strong IT skills, including
Microsoft Office (Excel)
15. Flexible approach to
working hours, including occasional late xxuwjjq
finishes
16. Team player with a proactive and
responsible
attitude
The
Package
17. Monday to
Friday, 8am–4pm or 9am–5pm (with flexibility required for
occasional late finishes/overtime)
18. Offering a
starting salary of £26,000pa
19. 25 days holiday +
bank holidays
20. Private medical
insurance
21. Workplace pension
scheme
22. Free eye
tests
23. Uniform provided
If
this sounds like something of interest, apply now or get in touch