Job Description
We have an opportunity for an IT Service Central Delivery Analyst to join our team in Basingstoke.
This is a full-time permanent role which will be primarily office-based.
The starting salary is £29,000 - £35,000 a year depending on experience.
The Role:
As an IT Service Central Delivery Analyst, you will be the gateway for SNG's IT services, ensuring all interactions with customers are accurately logged, prioritized, categorized, and resolved or assigned efficiently.
You will be responsible for recording, monitoring, and updating our IT tickets, conducting initial diagnosis, and escalating when needed.
The role will also involve maintaining our asset database proactively, including asset movement, verification, incident management, onboarding, tagging, and disposal of assets.
What we need from you:
As an IT Service Central Delivery Analyst, you should have experience working on an IT Service Desk or Customer Service Desk and be able to communicate effectively with customers via in person, telephone, webchat, email, or digital assistant.
You should be able to provide technical support related to Microsoft Windows operating systems, Office 365 (including Teams and SharePoint), remote access, virtual desktops, and telephony.
We are looking for:
* A good understanding of hardware, especially PCs, printers, and other desktop/peripheral equipment
* Experience troubleshooting and problem-solving techniques
* Excellent customer service skills and the ability to communicate with colleagues, suppliers, and end users
* Strong team working skills with a focus on delivering resolutions as part of a team
What we can offer you:
As a member of the IT Service Team, you'll be part of a friendly, active, and dynamic working environment.
We invest in our people, providing opportunities to develop your skills and be part of a meaningful organization. This role offers potential for career growth within a successful and diverse organization.
Some of our benefits include:
* £450 yearly flexible benefit pot
* Flexible working options
* 25 days holiday + Bank Holidays, with an extra day each year up to 30 days
* Option to buy or sell holiday
* Generous pension scheme matching up to 12%
* Life cover from day one
* Participation in our Recognition scheme
* Wellbeing discounts, including gym memberships
About us:
It's an exciting time to join our team, as Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). Together, we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide affordable homes in thriving communities that people love for generations.
We invest for the long term in individual homes, our customers, and work with partners to make a lasting difference to our neighborhoods. Our financial strength enables us to meet housing needs, regenerate places, and build on community strengths.
We are committed to our Equality, Diversity, and Inclusion strategy and believe that you can truly be yourself at SNG. Visit our careers site to learn more.
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