We’re looking for a customer-focused 1st Line Service Desk Engineer to join a growing IT services team supporting a wide range of customers across modern Microsoft and cloud environments.
This is a great opportunity for someone who enjoys troubleshooting technical issues, delivering excellent customer service, and continuing to develop their technical skills within a collaborative and supportive team environment.
Key Responsibilities
- Provide 1st line technical support across desktop, cloud, and infrastructure environments
- Troubleshoot and resolve incidents remotely, escalating to 2nd/3rd line teams where required
- Support proactive maintenance tasks to maximise customer uptime and reduce repeat issues
- Manage tickets effectively within an ITIL-driven service desk environment
- Support system updates, patching, monitoring alerts, and general maintenance activities
- Work closely with wider engineering teams to deliver a high level of customer support
What We’re Looking For
- Previous experience within a commercial IT Support or Service Desk environment
- Strong customer service and communication skills
- Good understanding of Microsoft 365, Exchange Online, and Windows environments
- Exposure to technologies such as Intune, Azure, Teams, SharePoint, and Active Directory
- Understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPNs, and routing
- Someone proactive, team-oriented, and keen to continue learning and developing technically
- Interest in modern infrastructure, cloud technologies, and IT security
If this sounds like a good fit for you, or you know someone who would be a good fit, please get in touch either via Ashley.willicott@maxwellbond.co.uk, or call on 07401 087324 for a confidential chat
