This is a rare opportunity to work for a prestigious luxury Jewellery company, working across a truly global franchise network. The Franchise Operations Assistant is the engine behind their international Account Management team, the person who makes things happen. Will be covering everything from Order Management and VIP Client Support to Showroom Presentations at the London HQ and working hand-in-hand with teams across Merchandising, Finance, Production and Logistics. The main responsibilities :
Franchise Operations & Order Management:
* Own the accuracy and flow of client orders, backorder tracking, stock transfers, and special product requests, ensuring nothing falls through the cracks.
Commercial & Enquiry Support:
* Pre-screen franchise enquiries, develop structured recommendations, and support VIP presentations and key client opportunities alongside Account Managers.
Invoicing, Stock and Logistics:
* Coordinate end-to-end from invoice to delivery, keeping finance, logistics, and operations in sync and shipments on track.
Reporting & Data Integrity:
* Maintain the dashboards, logs, and trackers that keep the team sharp, attention to detail will directly influence business decisions.
Showroom & Presentation Excellence: