Veterinary Receptionist/Customer Care Admin
We are looking for a friendly and approachable Veterinary Receptionist and Customer Care administrator to join our team on a full-time basis. The role will involve:
* Liaising with the clients and the clinical staff to provide a high level of customer care.
* Meeting and greeting clients and pets.
* Booking appointments and diary management.
* Managing telephone and email enquiries.
* Taking payment for services and products.
* Managing cash and end-of-day banking.
* Maintaining a clean and safe space for our clients and their pets.
About the rota and salary
This is a full-time permanent role working 40 hours per week over 5 days. There will be various shifts plus a weekend rota 1 in 5 to cover Saturday and Sunday from 9:00am to 2:00pm.
We are looking for someone with exceptional customer service skills as you will be the first point of contact for clients. You must have a friendly, welcoming demeanor, excellent attention to detail, be a confident communicator via phone, face to face, and email, be patient, a team player, and be proficient in Microsoft Office packages. Experience in the veterinary or health care sector is preferable.
In addition to a competitive salary, you will benefit from:
* 6.6Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
Cedar Grove Veterinary Clinic, Belfast
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