Property Loss Adjuster
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Reporting To: Sarah Molyneux
Description
New Opportunity Supportive team environment
As our next Property Loss Adjuster, you'll handle a range of claims of varying complexity and value; and you'll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you'll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.
What will your day look like:
* Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
* Process all invoices and approve estimates within 5 working days of receipt/agreement.
* Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
* Full completion of all prepared site notes templates and associated documentation within set SLA's
* Ensure that the data contained in Cq is accurate at all times.
* Assist in maintaining accurate management information by completing spreadsheets as necessary.
* Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
* Identify cases of possible fraud and recoveries and refer as appropriate within set SLA's.
* Work to ensure correct policy interpretation and validation.
* Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA's and formats.
* Ensure files are up to audit standards at all times.
* In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA's
* Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
* Build good working relationships with clients and staff, internal and external to the Davies Group
* Maintain an awareness of business opportunities and refer all identified opportunities to Davies Group
* Responsible for out of hours calls into the Davies Group via a pre-set rota
#INDUKI
Knowledge and Abilities:
* High level of Property Loss Adjuster experience
* Already hold or working towards recognized professional qualifications at a diploma level
* Accuracy, attention to detail and an analytical approach
* Strong verbal and written communication
* Demonstrable experience of organizing and managing own workload is essential
* Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
* Excellent time management to be able to work to short/changing deadlines.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan