Care Coordinator
Department: Management
Employment Type: Full Time
Location: Ilkeston and Long Eaton
Reporting To: Registered Manager
Compensation: £28,700 - £30,250 / year
Description
* Location: Based at our Ilkeston branch - Kensington Business Park, The Cottage, Unit 10, Ilkeston DE7 5NY
* Contract: Full-time, permanent role
* Salary: £28,700 - £30,250 depending on experience
At Avanti Homecare, you will oversee all aspects of office administration across our carers, clients, and internal systems. You will support and report to the Registered Manager to ensure the office runs smoothly and that efficient, person-centred weekly rotas are produced and managed. In addition, you will be responsible for the on‑call phone (one week in every four, including weekends, until 10:30 pm) and ensuring calls are covered as part of the management team. Our office hours are Monday‑Friday 8:30 am‑4 pm.
Key Responsibilities
Care Coordination & Scheduling
* Creating and managing person‑centred rotas on a weekly basis
* Managing client runs and making changes to improve rota efficiency for both our team and clients
* Resolving rota issues as they arise, ensuring continuity of care
* Managing staff holidays and sickness within E‑days
* On‑call responsibility on a rotational basis (one week every four) to handle out‑of‑hours contact (until 10:30 pm)
* Liaising with professionals (e.g., Social Workers, GPs, District Nurses) and client families
Office Administration
* Maintaining all aspects of office administration across carers, clients and digital systems
* First‑responder to office calls
* Completing monthly carer visit note reviews
* Updating staff data/records and availability in company systems
* Responding promptly to office alerts and escalating when needed
Quality and Compliance
* Managing invoicing notes and purchase orders with the Admin Executive and local authorities
* Arranging care team introductions to clients when required
* Preparing and submitting brokerage forms with the Deputy and Registered Manager
* Working in line with company policies and procedures to ensure client safety
Supporting Clients
* Covering care calls during office hours if needed
* Supporting all stages of onboarding of new packages, including client assessments
* Maintaining a compassionate and professional telephone manner when speaking with clients
* Recognising client problems and collaborating with colleagues to find solutions in the client’s best interest
* Adhering to company policies and procedures to ensure client safety
Team Support and Wellbeing
* Providing guidance and support to the care team and addressing concerns or challenges
* Maintaining morale and upholding Avanti’s values within the team
* Leading by example in adhering to all company policies and procedures
Skills, Knowledge and Expertise
As our Care Coordinator, you will be:
* A good listener
* Proactive
* Supportive, caring and empathetic
* Honest, kind, and capable of setting professional boundaries
* Responsive
* Open to learning and driving your own development
* Able to manage your time effectively
* Organised and able to manage multiple responsibilities
* Committed to your work
* Aspiring to progress in the sector
* Professional
* Flexible – this sector is unpredictable!
Essential experience required:
* Minimum of 2 years supporting and caring for people
* Strong IT literacy in digital care planning systems and a minimum of 2 years experience as a care coordinator in an office setting producing and managing rotas on digital systems
* Junior management experience
* Strong experience with Microsoft Office or Google‑based software, email writing, and online diary management
* A Level 3 Diploma in Health and Social Care or currently completing one
* Full UK driving licence, own vehicle, and ability to travel to client homes as required (travel may be expensed)
* Resident within reasonable distance of the branch
What We Offer
* Competitive salary package depending on skills, experience and qualifications
* Annual pay reviews to keep salaries in line with inflation
* Pension contributions
* Blue Light Card eligibility providing discounts and rewards
* Commitment to training and personal growth
* Supportive, family‑run environment focused on client and staff wellbeing
* Opportunity to be part of a growing team focused on outstanding home care
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