European Customer Service Representative
Location: Wrexham | Permanent | Full‑time
Are you a customer‑focused professional who enjoys working in a fast‑paced, international environment? Do you take pride in accuracy, collaboration, and delivering a high‑quality service? If so, this could be the role for you.
We’re working with a global leader in advanced materials and chemical solutions, who are looking to recruit a European Customer Service Representative to join their Composite Materials team in Wrexham.
The Role
This is a key, customer‑facing position where you’ll take ownership of a defined European customer portfolio, acting as the main point of contact across order management, supply chain coordination, and customer performance. You’ll play a vital role in ensuring smooth operations, timely delivery, and excellent customer experience.
Key Responsibilities
* Manage customer orders end‑to‑end, from order entry through to invoicing
* Act as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial
* Maintain accurate customer and pricing data in line with contracts and agreements
* Manage customer portals, including order uploads, KPIs, and documentation
* Support complaint handling, rebates, and deductions with relevant stakeholders
* Ensure export compliance and accurate completion of shipping documentation
* Monitor customer KPIs and proactively resolve issues using data‑led insights
What You’ll Bring
* A commercial background (degree or relevant training preferred)
* Strong ERP experience (SAP desirable) covering order processing, pricing, and customer data
* Knowledge of export compliance, invoicing, and complaint resolution
* Experience managing complex orders and performance KPIs
* Fluency in English plus French, Spanish, or German
What’s On Offer
* Salary: £32,000–£39,000 depending on experience
* Life insurance
* Generous family leave policies
* Free language courses (24 languages available)
* Additional local benefits
Why Apply?
This is an excellent opportunity to join an innovative, internationally focused organisation that values diversity, collaboration, and continuous improvement. You’ll be part of a supportive team where your contribution genuinely makes a difference.
Location: Wrexham
Working pattern: Monday to Friday, full‑time
If you’re looking to develop your career within a global business and enjoy working at the heart of customer operations, we’d love to hear from you.