Quality Engineer -£50,000 P/A Birmingham Monday to Friday - Permanent opportunity An exciting opportunity has arisen for an ambitious Quality Engineer to join a thriving manufacturing business based in Birmingham. This full-time role is ideal for someone passionate about driving quality improvements and supporting both internal teams and external customers. The Role: You'll play a key role in supporting quality concerns, customer returns, and continuous improvement, as well as contributing to new product development through APQP activities. Working closely with various departments, you'll ensure the business remains compliant with IATF16949 and delivers the highest level of customer satisfaction. Key Responsibilities: Manage customer quality reporting, metrics, and portal updates Liaise with customers and internal teams to resolve quality concerns (including 8D reporting) Handle customer returns (0km and warranty), including investigation and close-out Create and update production control plans and related documentation Compile, submit, and gain approval of PPAPs for new and modified products Perform product/process audits in line with the IATF audit schedule Support product and process modifications, ensuring documentation compliance Work with Engineering and other departments to analyse returns and implement improvements Support customer visits on-site and off-site (UK and international travel may be required) Assist with third-party audits and business system compliance Collaborate with and support other Quality Engineers in day-to-day activities What We're Looking For: Strong understanding of 8D concern resolution and the 5 Core Tools Hands-on approach to quality issues and improvements Experience working within an IATF16949-certified environment Ambition to progress into senior or management level Background in manufacturing (ideally machining, assembly, and testing) Excellent interpersonal skills, comfortable communicating at all levels Willingness to travel when required (UK and overseas) Detail-oriented, proactive, and a strong team player Proficient in Microsoft Excel and Minitab What's on Offer: Salary: £50,000 per annum Location: Birmingham Full-time, permanent role Full training provided where necessary If you're a detail-driven Quality Engineer looking for your next challenge in a dynamic and supportive environment, we'd love to hear from you. Apply today and take the next step in your career! Contact Steve Tomlinson at Pertemps Birmingham.