Job Description
La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.
There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.
Working in hospitality is vibrant, flexible, and no two days are ever the same!
We are looking for a Reservations Manager to join our growing team.
About The Role
Job Title: Reservations Manager
Responsible to: Sales & Events Manager / General Manager / Sales Director
Main Purpose: The Reservations Manager is responsible for overseeing the day-to-day operation of the reservations department, ensuring the efficient and professional handling of all accommodation enquiries and bookings. The role focuses on maximising room revenue, development & implementation of departmental strategies to maximise revenue, maintaining exceptional guest service standards, and ensuring effective communication between the reservations team, front office, events, operations and sales departments.
Main tasks and duties
Reservations & Revenue Management
* Manage the daily operations of the reservations office to ensure accuracy, efficiency, and exceptional guest service.
* Oversee and optimise room inventory, rate management, and allotments in line with hotel revenue strategy.
* Monitor and analyse reservation trends to identify opportunities for growth and improvement.
* Monitor booking patterns/trends, forecast demand, and support the Marketing Manager & Sales Director in developing pricing strategies.
* Ensure all reservations are processed according to hotel standards and revenue guidelines.
* Maintain high levels of accuracy in Guestline (PMS System) and channel manager systems.
* Analyse fluctuations in room revenue and implement initiatives to maximise all available revenue opportunities.
* Creating packages and updating PMS system as required.
Team Leadership & Training
* Lead, motivate, and support the reservations team, ensuring all staff receive ongoing training and development.
* Conduct regular team briefings, performance reviews, and skills coaching.
* Promote a culture of excellence, teamwork, and guest focus within the department.
Guest Experience & Service Quality
* Ensure prompt, professional, and personalised service is delivered for all telephone, email, and online enquiries.
* Handle VIP, corporate, and group bookings with efficiency and attention to detail.
* Resolve guest concerns related to reservations promptly and courteously.
* Ensure all guest information is handled confidentially and in line with GDPR.
Sales & Relationship Management
* Build and maintain strong relationships with corporate clients, travel agents, and tour group organisers, attend meet-the-buyer events and sports teams.
* Work closely with the sales and events teams to convert enquiries and maximise revenue opportunities.
* Work in close partnership with the Marketing Department to align pricing strategies, promotional activities and market positioning.
* Work closely with the marketing team to ensure our website and all third-party platforms are consistently updated with accurate rates, availability and content.
* Support the promotion of hotel offers, packages, and seasonal campaigns.
Systems, Reporting & Administration
* Oversee the upkeep of reservation systems, ensuring rate parity across all platforms.
* Prepare daily, weekly, and monthly reservations reports as required.
* Ensure departmental SOPs are maintained, updated, and adhered to.
* Provide data-driven insights on demand, pricing and market trends
* Share competitor analysis, booking patterns and market trends.
* Collaborate with finance to ensure billing accuracy for individual and group bookings.
You The Candidate:
* Have min 2 years experience in reservations, front of house or similar management role, within the Hospitality Industry.
* Possess excellent customer service skills
* Be passionate about guest experience
* Strong organizational skills.
* Hands on approach, with can do attitude
* Availability to work in shifts including weekends & evenings
* Be personally motivated, ability to lead and motivate a team
* Have great management and communication skills
* Have a passion for their role within the Hotel
* Have a mature and pleasant manner for dealing with customers and team members alike
Skills Needed
About The Company
La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a ‘Staycation’, to explore the countless attractions Northern Ireland has to offer.
With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four-star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be.
Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie’s Bistro & Lounge, the local produce is freshly prepared by our talented chefs.
Company Culture
La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club. We offer a variety of options for working out, relaxing, or just pure pampering, to suit your every need.
With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.
Desired Criteria
Required Criteria
Closing DateMonday 8th December, 2025