Customer Service Advisor Full Time Permanent, Burgess Hill
Client:
First Recruitment Services
Location:
Burgess Hill, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
13aab7385336
Job Views:
6
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
The role: The job involves taking calls for assistance, advising customers of progress, and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff, and the customer/motorist.
Duties of the position include:
* Receiving calls for assistance via telephone, online messaging system, internal messaging system, and RAM communications.
* Recording all details taken from customers on the computer database.
* Communicating with all staff via telephone, internal messaging, and email.
* Updating computer records with details of each job as operatives arrive and complete tasks.
* Receiving calls regarding queries of non-roadside services including parking and workshop services.
Competencies required:
We are looking for an enthusiastic and self-motivated professional with the following qualities:
* Team skills: you will need to work with a small team within the Control Room, and good communication is essential.
* Customer skills: excellent telephone manner.
* Working in a busy environment: the Control Room can be hectic, with many calls and high work volumes. You will need to handle this calmly while delivering great service.
Shift pattern:
* Four days on, four days off.
* 12-hour shifts: weekdays 0900-2100 and weekends 1000-2200.
This is a superb opportunity to join a well-established and highly regarded organization.
If you enjoy working shifts, value having a lot of free time, and have excellent customer service and phone skills, then this is the ideal role for you.
Apply today for immediate consideration.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy.
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