Location:Stevenage, SG1 2NYSalary: Up to £45,000 per annumHours: 37.5 hours across Monday to FridayDriver's license is required - Minimum age 21 due to insurance purposesAre you an experienced AV professional with strong leadership capability and a commitment to delivering excellence in service?This is a strategic leadership role in which you will represent Sodexo on-site, fostering strong stakeholder relationships while driving operational performance, regulatory compliance and continuous service improvement within a dynamic, high-profile corporate environment.About the RoleAs AV Manager, you will be responsible for ensuring exceptional AV service delivery across multiple sites. You will lead and develop a high-performing team, oversee compliance and safety standards, and ensure flawless technical support for high-profile meetings, lecture theatre events and campus-wide activities.You will balance operational priorities across locations, ensuring adequate rota coverage and maintaining optimal AV functionality in both standard and non-standard spaces.Key ResponsibilitiesService Delivery & Client RelationshipAct as the primary point of contact for AV services across all sitesEnsure seamless delivery of AV support for meetings, events and lecture theatresManage event bookings, setups and technical supportDiagnose and resolve AV faults promptly to full resolutionMaintain meeting room configurations, signage, glance panels and noticeboardsDrive high levels of client satisfaction while minimizing disruptionTeam Leadership & DevelopmentLead, empower and develop AV team membersEmbed Sodexo's Employee Value Proposition (EVP)Conduct regular PDRs and identify growth opportunitiesOversee recruitment, performance management, absence management and HR mattersFoster a culture of accountability, ownership and belongingCompliance, Safety & Continuous ImprovementEnsure full compliance with statutory, legislative and client-specific requirementsConduct monthly safety walks and Gemba inspectionsMonitor training records and ensure team competencyManage contractor administration and complianceImplement new technologies, best practices and service improvementsKey ChallengesBalancing competing priorities across multiple sitesDelivering flawless AV support for high-profile and business-critical eventsManaging complex HR and people mattersMaintaining compliance in a highly regulated environmentRepresenting Sodexo professionally under pressureWhat You Will DeliverFull statutory and client compliance with minimal operational disruptionA high-performing, engaged AV teamSeamless AV service delivery across all events and daily operationsA safe, compliant working environmentContinuous improvement in service quality and client satisfactionAbout YouEssential:Full UK Driving LicenceProven leadership and people management experienceHR experience (conduct issues, investigations, grievances, absence management)Strong Health & Safety knowledgeExcellent attention to detailCustomer-focused mindsetIT literate (Microsoft Office, Salesforce, SAP)Why Sodexo?:Working with Sodexo is more than a job; it's a chance to be part of something greater.Belongin a company and team that values you for you. Actwith purpose and have an impact through your everyday actions.Thrive in your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing supportAn extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailersSave for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policies