Job Description
Telephony Engineer
Location: On-site, 5 days per week
Type: Permanent / Full-Time
Recruiter: Walter Everett – partnering with a large consultancy
Sector: IT Infrastructure
About the Role
Walter Everett is partnering with a large consultancy to hire a Telephony Engineer to join a dedicated team providing support and project delivery across multiple customer environments.
This is an excellent opportunity to work within a complex and evolving telephony landscape, providing both BAU operational support and project implementation across a range of technologies.
While experience with OpenScape 4000 is highly desirable, the company has confirmed they are open to cross-training candidates with strong experience in other PBX systems (such as Mitel, Siemens, Cisco, or Avaya).
What You’ll Be Doing
1. Provide day-to-day operational support across a wide range of telephony infrastructure, including proactive health checks and reporting.
2. Manage incidents, problems, requests, and changes in line with ITIL best practice, ensuring SLAs are consistently met.
3. Deliver project-related work such as the installation and configuration of new teleph...