Service Delivery Manager - Heathrow Airport - Full-Time, Days and Nights - 42 hours per week - £40,382.16 Per Annum
Do you have a Full - Clean UK driving licence?
Do you have excellent communication skills?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to learn and succeed in your role?
We're looking for a Service Delivery Manager at Heathrow Airport who will be able to manage and motivate their employees. Whilst bringing about outstanding customer service within the Airport sector. As a Service Delivery Manager you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people.
Could you be the right person for this role?
Your responsibilities will include, but are not limited to:
1. Planning, preparing and allocating staff across your entire outfit ensuring resources are deployed to the most needed areas during the working day/night
2. Organising and motivating your team
3. To ensure high standard of customer areas and facilities at all times by monitoring and liaising with the appropriate teams
4. To ensure the effective and smooth running of operations at all times
5. To deliver a structured daily briefing at the start of each shift
6. To complete relevant shift handover documents to ensure incoming shift is fully aware of issues that have taken place and any planned issues.
7. To ensure all members of staff are following agreed APCOA working practices and operating procedures
8. To keep records of colleague absence and sickness and take corrective action where appropriate and within the guidance of APCOA’s Managing Absence Policy and Procedure
9. Conduct monthly reviews along with annual PDR’s to identify and improve colleagues’ work through development, mentoring and on job training.
10. To identify and action external training requirements
11. Assist with inquiries and disciplinaries and grievances within the contract, ensuring all practices are followed in line with the Company Policy
12. To provide first line maintenance for Heathrow devices such as barriers, readers, Hand Held Units etc.
13. To attend regular customer service training to keep abreast of current trends and legislation
14. To assist the Contract and Operations Managers in recruitment of staff
So, could you be our Ideal Candidate?
We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you.
What we require from you:
15. Excellent spoken and written English
16. Full Clean Manual UK Driving License
17. Proven Customer Service skills
18. Be able to open, operate and close documents using MS Office suite
19. Aptitude to be flexible and deliver demanding targets
20. Talent to manage and motivate your team
We'll ensure you're rewarded for all your hard work, which is why we offer a great benefits package which includes but is not limited to:
Salary - £40,382.16 Per Annum
Shift Pattern - 4 on 4 off, 12 hour shifts, 07.00 to 19.00 and 19.00 to 07.00
Pension
28 days holiday (includes - Bank Holidays)
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.