Assistant Outlet Manager
Summary of Responsibilities:
* Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
* Monitor the reservation status and communicate with culinary team
* Plan and control manning to meet business needs and according to budget
* Check the appearance, orderliness, cleanliness and set‑up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
* Communicate with team during daily briefings and conduct monthly department meetings
* Ensure and conduct regular training and re‑training when needed
* Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed
* Ensure hygiene and food safety compliance in the outlet and related areas
* Provide immediate attention to guest complaints and provide appropriate service recovery; follow up and establish correct procedures to prevent future recurrence
* Interpret financial reports: create and implement plans or promotion to improve profits for the outlet
* Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
* Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
* Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
* Drive consistent service and process improvement, be entrepreneurial
Qualifications
* Minimum 2 years in F&B restaurant management position
* Experience in similar size/style of 5* hotel
* Diploma in Hospitality Management
* Leadership / People management
* Good interpersonal and communication skills
* Able to work under pressure and independently
* Good interpersonal skills with ability to communicate with guests and all levels of employees
* Service oriented with an eye for details
* Strong computer skills and proficient in Microsoft Office-Words & Excel
* Strong problem solving and decision making skills
* Effective conflict management skills, respecting a diverse, multi-cultural environment
* Can use sensitivity and discretion in supporting guest needs
* Leads to constantly improve the guest service experience and team performance
* Leadership skills developed – collaborative, enabling, and entrepreneurial
* Career focused, wanting to grow and develop, self-driven
Our Commitment to Diversity & Inclusion
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
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