Role: IT Support Technician
Location: Abbey Wood Stoke Gifford - Bristol BS34 8JH
Type: Conract role
Must have Active "SC Clearance"
• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
• Locker replenishments where appropriate as per contract.
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter’s own.