Training program leader

Sr Manager / AGM – Training Program Management

Role Summary

We are looking for a strong Program Manager for leading Training initiatives. The incumbent would monitor, track regular certifications required by Building Management teams in completing their Standard Operating Procedures. The role will required them to lead large-scale upskilling and capability building for frontline and mid-management teams in customer-facing operations.

The role will translate business needs into structured learning journeys and strengthen onboarding and Employee Value Proposition through well-executed, impact-driven programs aligned to business outcomes.

Key Responsibilities

1. Upskilling & Capability Development (Core Priority)

• Manages all upskilling initiatives for operational workforce, ensuring scale, consistency, and measurable outcomes
  
• Drive structured capability building across frontline teams and mid-management through role-based interventions.
  
• Ensure continuous cycles through refreshers, certifications, and targeted skill-building programs
  

2. Training Needs Identification (TNI) & Learning Journey Design

• Partner with business leaders to assess training needs and identify capability gaps across functions.
  
• Translate TNI inputs into structured, role-relevant learning journeys for frontline staff and people managers
  
• Design progressive learning pathways aligned to operational requirements, customer experience expectations, and career progression
  

3. Induction, Onboarding & Employee Value Proposition Initiatives

• Design and operationalize induction and onboarding frameworks to ensure strong assimilation and early productivity.
  
• Build consistent onboarding experiences that reinforce culture, service standards, and role clarity
  

4. Program Management & Delivery

• Own end-to-end execution of Training programs, including planning, scheduling, rollout, and closure
  
• Manage training calendars, dashboards, and trackers to ensure timely delivery across locations and functions.
  
• Maintain training MIS, documentation, and audit-ready records.
  

Requirements

• Graduate/Postgraduate in any discipline (Hospitality, Operations, HR, Retail or related fields preferred)
  
• 8-12 years of experience in Learning & Development, training, or capability building roles in operational environments.
  
• Experience in managing large-scale upskilling programs for frontline / customer-facing workforce
  
• Strong program management and execution capability
  
• Understanding of frontline operations and service delivery environments
  
• Data orientation and tracking discipline
  
• Clear communication and facilitation