Overview
Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Mountain Warehouse is looking for a Store Manager Designate covering Rugby, Market Harborough and Nottinghamshire stores. You will inspire your teams to perform at their best while taking ownership of each store’s overall success, from exceeding sales targets to creating a positive and energising environment.
Responsibilities
* Leadership & Team Development: Motivate your team to deliver their best, foster a culture of positivity, engagement, and excellence; build a strong, collaborative team; proactively address employee relations and support learning and development; communicate openly to ensure alignment and trust; provide the team with knowledge and tools to deliver exceptional customer service.
* Operational Excellence: Oversee daily store operations, ensure efficiency and policy compliance; maintain high standards of visual merchandising and housekeeping; prioritise health, safety, and risk management; recruit, retain, and develop top talent.
* Sales & Performance: Implement strategies to meet and exceed sales targets and KPIs; minimise loss and protect profitability; use commercial insights to manage budgets and drive consistent results.
* Customer Experience: Lead by example in delivering outstanding service; address feedback thoughtfully and resolve issues to build brand loyalty; represent Mountain Warehouse professionally and connect with the local community.
Qualifications & About You
* Passionate about delivering outstanding customer experiences.
* Confident and experienced retail manager who motivates and empowers teams.
* Skilled in managing diverse personalities with diplomacy and adaptability.
* Excellent communicator able to convey expectations and feedback clearly at all levels.
* Results-driven with a focus on sales and performance goals.
* Solutions-focused, addressing challenges proactively while aligning with company policies.
* Approachable, supportive, and trustworthy with strong relationships with customers and colleagues.
* Energetic and determined to drive excellence for the team and business.
Benefits
* Monthly Bonus Scheme: A performance-driven bonus structure with achievable targets.
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
* 1 weekend off per month, 28 days annual leave including Bank Holidays.
* Employee Assistance Programme and Colleague Hardship Scheme.
* Generous Colleague Referral Incentive and Auto-enrolment Pension scheme.
* A stable, successful and supported environment; length of service awards.
Note: This role is described as Store Manager Designate and involves coverage across specified locations.
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