Credit Controller
Head Office Crewe
Experienced proactive Credit Controller to join our team, having good telephone manner with experience in high volume inbound and outbound calls and excellent attention to detail, ensuring timely payments, resolving queries, and maintaining strong customer relationships
* 25 Days Holiday + Bank Holiday + Hybrid Working
* Monday-Friday, rotational shift pattern (08:3016:30, 09:00 17:00 & 09:30 17:30) subject to change and business requirements.
* Saturdays in peak winter months October March working 1/5 on a rotational basis, paid overtime reservation for change along business requirements
The role:
1. Cash Collection: Actively chase all overdue B2B & B2C overdue and pre-emptive debt to ensure invoices due are paid on time, in line with payment terms and credit limits.
2. Inbound Calls: Manage inbound customer and internal depot calls.
3. Order Release: Review stopped orders regularly for release and work alongside our Sales Teams to clear any overdue balances or queries and to manage credit limits and release orders within SLA.
4. Query Management: Identify queries and liaise with our Sales Teams to effectively resolve customer queries to maintain good customer services levels.
5. Ledger Management: Regular debt ledger review, account reconciliations and manage unallocated cash
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