Restaurant Host - Wotton House JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL At Wotton House Hotel, set in the scenic Surrey Hills, we offer an exceptional destination for both relaxation and comfortable stays. Steeped in history and dating back to the 17th century, our Grade II listed property boasts stunning gardens and unique architectural features. Whether for a peaceful getaway or a productive conference, Wotton House combines heritage with modern elegance to provide unforgettable experiences. Our team is committed to making every guest's stay memorable, ensuring a truly remarkable visit. A DAY IN THE LIFE OF A RESTAURANT HOST AT OUR HOTEL Warmly greet and welcome guests upon arrival, ensuring a positive first impression. Manage reservation dairy, assign tables efficiently, and accommodate special requests while balancing waiting staff sections. Handle reservations via phone, online platform (Res Dairy), or in-person, ensuring accurate booking details and waitlist management. Inform guests of wait times and provide updates, maintaining a professional and courteous demeanour. Assist waiting staff, and other staff during peak hours by coordinating guest flow and addressing immediate needs. Maintain a tidy host stand and entrance, ensuring menus and promotional materials are presentable. Address guest inquiries, resolve minor complaints, and escalate issues to the manager when necessary. Follow health & safety guidelines, ensuring compliance with regulations. WHAT WE NEED FROM YOU Previous customer service or hospitality experience preferred but not required; training provided. Strong communication, multitasking, and organizational skills; ability to remain calm under pressure. Must be available to work evenings (typically 4 PM-10 PM or later) and weekends (Friday-Sunday). Friendly, approachable, and professional with a guest-focused attitude. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An extra day's holiday for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more! EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .