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Introduction and overall purpose of the role
Responsible for managing the Cleaning Team and Cleaning Operations and delivering excellent customer service. Planning work schedules, preparing material orders, managing absences, and inspecting standards of work during the shift. Checking the handover book to ensure requests from users within the school are carried out in a timely, accurate, and professional manner.
Main Duties & Responsibilities of the Role
* Ensure the effective delivery of cleaning service; complying with agreed work schedules and using appropriate methods of work, ensuring all service level agreements and quality standards are met in line with the Company and contract requirements.
* Effectively supervise, train, motivate, discipline, and ensure the safety and general welfare of staff in accordance with OCS policies, procedures, and training guidelines.
* Be a role model for your team. Develop good working practices and relationships to support staff, including engagement, motivation, discipline, safety, and general welfare.
* Provide leadership, direction, and delegation to staff.
* Be responsible and accountable for the overall day-to-day operations of the OCS team.
* Ensure suitable cover for absences is maintained across the shift to meet contractual requirements.
* Manage annual leave requests for your team with the Mobile Cleaning Supervisor.
* Carry out return-to-work interviews with staff.
* Collate and coordinate information required for the Mobile Cleaning Supervisor, e.g., material orders, time sheets, ensuring timely submission.
* Support, promote, and demonstrate superior customer service in line with company standards.
* Perform any other duties as requested by the Mobile Cleaning Supervisor and Cleaning Manager.
Educational Level
• GCSE level grade C and above
Experience – Previous experience – essential/desirable for technical competence of the role
* Supervisory experience in managing teams (Essential)
* Proven experience of improving team performance (Essential)
* Cleaning experience within an educational setting (Desirable)
Personal Characteristics/Attributes
* Strong character with a no-nonsense approach
* Proactive, organized, structured, and reliable
* Individuals with aspirations to learn key career-developing skills
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