Job Description Customer Service representative - Inside Sales\n\nAbout the Role\n\nWe are currently seeking a proactive and customer-focused Inside Sales Coordinator to support our dynamic sales team through the full sales cycle - from lead to close. This is a hands-on, fast-paced role where you will help drive sales effectiveness by managing customer enquiries, preparing quotes, processing orders, and ensuring smooth customer experiences.\n\nThis role is ideal for someone with strong communication skills, a keen eye for detail, and the ability to manage multiple priorities while supporting the sales team and our valued customers.\n\nKey Responsibilities\n\nRespond to customer enquiries via email, phone, and web forms, escalating to senior staff as needed.\n\nPrepare budgetary quotes for standard jobs by gathering and compiling key technical and logistical information.\n\nCoordinate and schedule customer meetings, site visits, and events - assisting with planning and execution.\n\nProcess customer orders, including issuing acknowledgements, invoices, and shipping notifications.\n\nProvide updates on order status, stock availability, and other information to the customer-facing sales team.\n\nAssist in resolving post-sale customer issues including shipment and service