Why This Role Matters
Engineering Services is at the heart of BT's service delivery - we plan, build and maintain BT’s 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites.
We understand and care about what our customers need. ES helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few.
We stay one step ahead and respond to our customers’ ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability.
In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are – and we need you to help us do this.
What You'll Be Doing
Power/Electronics
* Working within the following 3 areas – power, radio & electronics to create a fluid, monthly plan of work in line with demand owners forecasts and capacity within the field. Making use of effective reports and systems to undertake RCA and Jeopardy management.
* Proactively raise awareness of mis-balance in demand to forecast and agree corrective action with relevant stakeholders.
* Identify performance concerns and work with team and/or alone to undertake structured problem solving to continuously improve Plan performance and accuracy.
* Ensure all tasks (including backlog) in the plans are correctly dated. Undertake task dependency analysis and progressing tasks to a fluid status in line with plan delivery and customer expectation.
* Review requests for tasks from field to ensure they are relevant, have appropriate forecasts associated before creating and adding into plans.
* Building collaborative relationships and keeping key stakeholders and customer informed to ensure plan accuracy and priorities are met.
* Ensuring that mandatory Power compliance routines are delivered by their target dates by using various power reports.
* Working closely with power policy teams and PIRM administrator to ensure power routines progress into the monthly plans.
* Building tasks and supporting new initiatives in the power space in conjunction with power policy teams.
* Track programme dependencies and delivery, using physical trackers & systems to manage the fluidity of work in line with customer expectation, field supply & Forecast. Engaging both field and support teams to drive programme success.
Radio
* Responsible for scheduling rigging work (inc backlog) for a region, ensuring riggers have fully fluid jobs and all dependencies have been arranged.
* Health and Safety Routines planned within SLA.
* Tasks are built and pinned with correct task types and estimates.
* Manage and raise POs for third party access costs including site costs, additional equipment, and Traffic Management.
* Work closing with Rigging manager and field team to resolve issues and deliver the Radio plan of work.
Skills You'll Need
* Be conversant with the latest Microsoft packages.
* Experience in being able to provide insight and analysis utilising different data sources.
* Understanding of Technology systems and how they link together including engaging with ASG teams to proactively rectify issues before/as they arise. (fos / swdt / wfmt / field schedule )
* The ability to actively participate in the development and implementation of best practice solutions that enables continuous improvement.
* To be able to confidently participate and facilitate both virtual and face to face meetings.
Experience You're Expected To Have
* Working with internal and external partners to deliver to quality and on time expectation.
* The ability to work independently and as part of a team to resolve issues in a timely fashion.
* You will be a brilliant team member, who is a supportive and positive team player who can work alone.
Benefits
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 22 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.