Details
Service Designer
12-month fixed term contract or permanent
£42,000 to £55,000 depending on experience
Can be based in our Macclesfield office, or remote working
The role
For Nexer, service design is an important part of creating user-centred digital products and services that help people to live and work better. We're seeing more demand for our service design services from our clients across multiple sectors and are looking for experienced service design specialists to jump straight on to project work.
You'll be working in a multi-disciplinary team to understand and map the flow through and between every touchpoint in the services we design. You'll use your experience to make sure services are joined up and effective, from end-to-end, and work with real users and business stakeholders to deliver the best results. You'll use your energy and enthusiasm to take clients on the service design journey, balancing the requirements of all parties with the real-world needs of those who are using the services.
Your skills
You'll ideally have experience of agile, user-centred ways of working and be comfortable working to deadlines with a flexible, adaptable mindset.
You'll be confident in leading discovery and alpha (or early stage) project activities, as well as design workshops and mapping activities with clients and users.
You'll have experience visually mapping and presenting the 'as is' and 'future state' of services through user journey maps, service blueprints and similar artefacts.
You'll have strong collaboration skills, working with other designers to capture and convey service elements through prototypes or proof of concept deliverables.
You'll be confident in presenting, testing and gathering feedback on the artefacts you produce, and be able to work with clients to help them adopt and embed a service design mindset
If you have other design-led skills from research, UX, digital transformation, user-centred design, accessibility or related disciplines, to complement your service design skills, we'd love to hear about those too
We are ideally looking for someone with a few years' experience working in a service design role within an agency environment, or within a UK government/public sector role. However, if you've got the relevant content experience from a different industry or environment, we'd be keen to hear how your skills can be transferred so we'd love to hear from you too.
Working at Nexer
Our team tell us that our flexible working is second to none, and we work in a fully hybrid way. Our office in Macclesfield, Cheshire is our central hub, and we have team members across the UK. We encourage regular get togethers and support meet ups, event attendance and ongoing learning.
We're an actively inclusive company and care about equity and diversity. We hold ourselves to account through our employee resource groups, ongoing culture work and wide-reaching internal initiatives.
Our Benefits Include
35 hour working week
28 days annual leave plus bank holidays
Additional leave days for life events, length of service and volunteering, plus the option to swap bank holidays to different days
Enhanced new parent policies for maternity, partner and adoption
6% company pension contribution
Income protection and life assurance
Two Employee Assistance Programmes
A Little Bit About Nexer
Nexer is a human-centred design, development and consulting company. We work closely with real people to design, build and deliver digital products and services that are highly usable, accessible and engaging. We work with companies large and small, in the public, private and not-for-profit sectors, and we believe strongly in developing long term, mutually beneficial strategic partnerships with our customers. Since 2007, we've grown from a team of 4 to a team of 70 people to become one of the most respected user-centred design and digital agencies in the UK. We're also known for creating and running the popular Camp Digital conference.
Application and hiring process
To apply, send your latest CV to You can also share your portfolio or recent examples of your work if you would like to. Please indicate in your email whether you are looking for a permanent role or 12-month fixed term contract, or do not have a preference.
We will be reviewing CVs weekly, so please apply as soon as possible.
The Interview Process Is Two Stage
Stage one will be a short call or conversation with one of the hiring team and HR. This will be to make sure you meet all requirements for the role and to answer any initial questions, as well as for us to learn a little bit about you
Stage two will be 60 minutes with two or three people from our hiring team. We'll talk more about your experience and knowledge, and discuss the role in more detail
The interviews will take place from 23rd February, and we hope to make a decision by early March.
To make sure our recruitment process is inclusive and fair, we will:
Anonymise applications before they are seen by the hiring managers
Provide interview questions and format in advance
Ask you if you prefer an in-person, phone or video interview
Discuss any adjustments or changes we need to consider prior to the interview process
We encourage applications from people who can help enrich the ethnic and cultural diversity of our team, those with access needs, those who need flexible working patterns, and people from all walks of life. If you would like to talk to someone before you apply, email
No agencies please.