Job overview
The Short Stay Unit is a 32 bedded area caring for patients under the care of; medicine, surgery, ENT and orthopaedics. Short Stay aims to discharge patients within 72 hours of admission to hospital and is therefor a fast paced area.
We have an exciting opportunity for you to join us in our roles as a care navigator. This role is crucial to delivering safe patient care and flow throughout the system. You must be able to work both independently and as a member of the multi-disciplinary team. The role will include supporting the shift leader to deliver effective board rounds, working with the clinical team to deliver patient care, facilitating safe discharges and ensuring discharges are facilitated at the earliest opportunity.
Main duties of the job
The patient care navigator will provide support to the medical and nursing team in dealing with general administrative tasks in order to free up valuable nursing and medical time to avoid delays and improve the patient experience.
The patient care navigator will be expected to work as part of the ward team under the direction of the shift leader, to ensure the smooth flow of patients through the ward. It is expected that by coordinating administrative tasks and liaising with other departments, the post holder will contribute to the efficient and effective running of the ward resulting in a significant reduction in patient journey times.
The post holder will be expected to maintain confidentiality and adopt a positive attitude towards staff, patients and relatives at all times.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Education and Qualifications
Essential criteria
1. •A level 2 qualification in health support worker or Business Administration/customer service
2. •Numeracy and Literacy level 1 or above (or working towards)
Desirable criteria
3. •Currently working towards Level 3 Customer Service Specialist
Occupational Experience
Essential criteria
4. •Current Experience of working within a clinical/care setting
5. • Excellent organisation /prioritising skills
Desirable criteria
6. • Understanding of the needs of people in a clinical / care setting
Employer certification / accreditation badges