JobResponsibilities
* Manageandprocessbusinesstransactionsfollowingrulesandlocalguidelines.
* Analyzedatatodeterminepaymentandcollectionresults.
* Enterdataintosupportsystemstorecordoutcomes.
* Communicatewithcustomersviaphone,email,andlettersabouttransactionprocessesandresults.
* Followstandardprocessestoanalyzeinformationandcompletetasks.
* Ensuredocumentsareprocessedaccordingtoretentionanddestructionpolicies.
* Helpachieveperformancetargets.
* Contributetoservicedevelopment.
* Ensuretransactionanddocumentmanagementcomplieswithpoliciesandlaws.
* Operateandmaintainsupportsystems,handlingpersonalandconfidentialdata.
* Prioritizeworkandmeetdeadlines.
* Resolveissuesfromyourworkandteam,escalatingifnecessary.
PersonSpecifications
MustHave
* Excellentliteracyandnumeracyskills.
* Strongcommunicationskills.
* Understandingoftransactionalprocessingprocedures.
* Experiencewithdataentryinsupportsystems.
* Knowledgeofrelevantlawslikecounciltax,benefits,payroll,etc.
* Understandingofconfidentialityrequirements.
* Experienceincustomerserviceorofficeenvironment.
* Abilitytoanalyzeinformationandmakedecisions.
* ComprehensiveITskills,includingMicrosoftOffice.
* Abilitytoworktodeadlines.
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