The Head of Facilities Support Services is responsible for directly managing the Housekeeping and Portering Departments, non‑patient transport, compliance and Facilities training at UHB, providing efficient, effective and high‑quality professional service that meets statutory and regulatory requirements while aligning with the organisation’s activities. As a cross‑site role you will work across all the Trust’s hospital sites to deliver Facilities services to the highest standard, ensuring staff engagement and valuing staff. The ideal candidate will have exceptional leadership skills, extensive experience managing a large workforce, preferably within the NHS, and flexibility to work planned weekend and evening hours when required. They will understand the importance of Facilities services in meeting the high expectations of staff, patients and visitors.
Qualifications
* Extensive knowledge of specialist areas acquired through post‑graduate diploma or equivalent experience or training plus further specialist knowledge to Master’s level in business or management or equivalent relevant experience.
* Evidence of post qualifying and continuing professional development.
* In‑depth professional knowledge in several disciplines (e.g. financial management, performance management, information systems, staff management) acquired through training and experience over an extended period.
* Problem‑solving skills and ability to respond to sudden, unexpected demands.
* Ability to analyse complex facts and situations and develop a range of options.
* Take decisions on difficult and contentious issues with multiple courses of action.
* Strategic thinking – ability to anticipate and resolve problems before they arise.
* Significant experience of professionally managing a range of FM services.
* Ability to lead a large workforce and deputise for the Associate Director of Facilities.
* Experience of dealing with the public and handling contentious situations.
* Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
* Inputs to strategic plans across NHS and within the specific teams.
* Works with stakeholders to develop performance improvement plans and plans for innovation.
* Good use of available information sources to enable efficient and effective planning.
* Ability to work under pressure and to meet tight and often changing deadlines.
* Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
* Demonstrates knowledge and understanding of equality of opportunity and diversity, and how individual actions contribute to the equality agenda.
* Ensures staff for whom the post holder has line management responsibility.
* Significant senior management experience.
Desirable
* Previous NHS experience.
* Previous Facilities Management experience.
* Adaptability, flexibility and ability to cope with uncertainty and change.
* Commitment to continuing professional development.
* Able to work and travel across all UHB sites as required by the role.
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We develop compassionate and culturally competent leaders, are values driven, and create a welcoming and inclusive workplace that thrives on diversity. We want to attract and recruit talented individuals from all backgrounds, accepting and supporting the diversity you bring, to achieve your full potential. For staff with a disability or long‑term health conditions, mental health or neurodiverse conditions, we are committed to making reasonable adjustments needed to carry out this role.
We invite you to bring an innovative approach to the role and look for ways to improve services under challenging financial conditions. In return, we provide a competitive salary, generous terms and conditions—including a minimum of 27 days annual leave (full‑time), an excellent pension scheme, training, career progression and a positive working environment.
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