Join to apply for the Customer Relations Advisor role at Swans Travel
1 month ago Be among the first 25 applicants
Join to apply for the Customer Relations Advisor role at Swans Travel
Get AI-powered advice on this job and more exclusive features.
Our client is looking to recruit several Customer Relations Advisor to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.
Duties
To maximise sales opportunities when appropriate by offering link sales, additional product or highlighting promotional items.
To maintain a high level of product knowledge to be able to offer advice and recommendations by attending Product Training sessions and through continual learning.
To ensure that all customers receive a high standard of customer service and all enquiries and queries are managed efficiently with the aim of achieving a satisfactory conclusion
To engage with our customers on digital platforms, responding to queries and building relationships.
To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge.
Salary
Starting at £12.21 per hour, rising to £13.66 per hour with experience and progression. We also provide an 'unsociable hours' supplementary pay of 15% on top of the hourly rate for any hours worked after 8pm.
Hours
Normal working hours will be 20.25 hours per week (excluding break entitlement) working 3 days Monday to Friday and every Saturday, 7.45am - 17.00pm. Once fully trained there may be a requirement to occasionally work additional or alternative shifts on rota, to include Sundays and/or a late shift to 10pm.
Our phone lines operate 07.45 - 17.00 Monday to Saturday, however with progression you may be asked to work on our digital channels on occasion, up until 22.00 (starting at 12.45),including Sunday working (typically from home)
Benefits
* Additional leave
* Casual dress
* Company pension
* Employee discount
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site gym
* On-site parking
* Store discount
All Training Provided
To Apply, send an up-to-date CV.
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
Referrals increase your chances of interviewing at Swans Travel by 2x
Sign in to set job alerts for “Customer Advisor” roles.
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower
London, England, United Kingdom 1 week ago
Client Service Associate - Sloane Street
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
Customer Service Advisor - 6 Month Fixed Term Contract
Chelmsford, England, United Kingdom 1 month ago
Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower
London, England, United Kingdom 3 weeks ago
Edgware, England, United Kingdom 1 week ago
Chelmsford, England, United Kingdom 2 weeks ago
Royston, England, United Kingdom 1 week ago
Hatfield, England, United Kingdom 1 week ago
Head of Customer Service - Up to £70,000 - Sport
Edgware, England, United Kingdom 4 days ago
Harlow, England, United Kingdom 3 hours ago
Greater London, England, United Kingdom 1 week ago
Telephone Customer Service - Mercedes-Benz of Dartford
Dartford, England, United Kingdom 2 weeks ago
Greater London, England, United Kingdom 1 hour ago
Telephone Customer Reservations - Mercedes-Benz
Dartford, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 20 hours ago
London, England, United Kingdom 1 week ago
Braintree, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Royston, England, United Kingdom 1 month ago
London, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr