The Booking and Information Centre are looking to recruit an Administrative Support colleague at our Head Office in Leamington Spa.You will work 36 hours per week( More details below). Once fully trained, this role will become hybrid with 2 days in the office and 3 days from home.
Home to over 100 colleagues, the BIC deal with over 6000 contacts on a weekly basis via phone and email. The team are non-judgmental and offer first class client care. The BIC is fast paced and dynamic, where no two days are the same. You will work alongside other colleagues to help support the BIC with admin duties. This will involve monitoring and clearing the admin inboxes, completing tasks sheets and providing phone support to the BIC as and when directed.
About you:
You will need to have good communication and listening skills, along with experience of working within a customer care environment. You will be excited by a challenge, can work in a team and are able to remain calm in stressful situations. A big part of the role involves moving in-between tasks and managing multiple shared inboxes, so flexibility and multi-tasking is key
Main duties of the job
* To ensure clients are booked into a suitable appointment in line with client needs and unit capabilities
* To monitor the availability of appointments and to notify the management team where there is a shortage
* Assisting with a variety of administration tasks to support the BIC
* To identify and obtain funding for NHS clients accessing BPAS services
* To manager the Booking & Information Centre Admin inboxes
* Ensure the inbox is clear of all queries before the end of your shift, making the team aware of any that have not been dealt with
* Process requests from external providers for adding and / or blocking appointments
* Update resourcing spreadsheets with information in relation to staffing levels
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits:
* Life assurance cover at 3 times salary
* 34 days annual leave per year
* A defined contribution pension scheme.
* You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
Further Information
We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.
If you have any questions about the role, the process, or require adjustments to support your application, please don't hesitate to get in touch, we're happy to help.
Salary: £25,293 - £28,552 per annum. Depending on skills and experience.
Hours: 36 hours per week over 5 days. Hours will be confirmed 2 weeks in advance between the parameters of the hours below.
Shift Pattern:
* Monday 07:00 - 19:00
* Tuesday 07:00 - 19:00
* Wednesday 07:00 - 19:00
* Thursday 07:00 - 19:00
* Friday 07:00 - 19:00
* Saturday 08:30 - 16:30
* Sunday 09:00 - 13:00
Exact shifts between those parameters will be confirmed 2 weeks in advance.
Location:
* BPAS Head Office: Orion House, 2 Athena Dr, Tachbrook Park Drive, Royal Leamington Spa, Warwick CV34 6RQ - Free onsite parking
*Please note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, Dates will be confirmed at interview
Interested so far? Don't delay, apply today
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Experience
Essential
* Experience of telephone work
* Previous experience managing shared inboxes
* Experience in a customer care environment.
* Experience of inputting and basic reporting and formulas in MS Excel.
Desirable
* Experience of BPAS Booking & Information Centre
Qualifications
Essential
* Minimum of 4 GCSE's or equivalent to include English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
* Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
Knowledge and Skills
Essential
* Awareness of women's issues.
* Excellent communication skills, particularly listening skills.
* Excellent attention to detail to ensure accuracy of tasks.
* Ability to remain calm in stressful situations.
* Ability to multi-task and move between roles.
* Ability to input, sort and use formulas in MS Excel in order to create/utilise reports.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Permanent, Full-time
Pay: £25,293.00-£28,552.00 per year
Benefits:
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Free parking
* On-site parking
* Sick pay
Application question(s):
* Do you support a woman's right to choose abortion?
* Please describe your experience of working in a busy administrative or customer care environment.
* Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
* This role will require 2 weeks training Monday to Friday 8.30am till 4.30pm before your contracted shift begins. This training will be held at the Booking & Information Centre, can you commit to this?
* Do you have the right to work in the UK? What is your current status?(i.e. British Citizen, settled Status, Visa ect)
Work Location: Hybrid remote in Warwick CV34 6RQ