About the company
Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery, Precious Metal Buying and Loan Services; we have over 170 High Street stores in England, Scotland and Wales. We are looking to recruit a Marketing Administrator working at our Preston Farm Head Office located in Stockton.
Benefits
· Competitive market rates of pay
· Monthly pay
· Bonus Scheme
· 28 days holiday increasing to 33 (with service)
· Birthday Holiday
· Company Pension Scheme
· Staff Discount scheme
· Comprehensive induction programme
· Opportunities for staff development
· Employee Recognition Scheme
· Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
· Fully inclusive family friendly policies.
Job responsibilities
We are keen to employ a passionate individual who cares about customers and strives to deliver a top-class service level in their team at all times, you will be responsible for supporting the marketing team in the delivery of all administrative tasks whilst also gaining general experience working in a busy marketing department of a national retailer.
Key Duties and Tasks:
· Act as the first point of contact for visitors by answering the reception doorbell and providing a professional, welcoming experience.
· Prepare and process weekly ad hoc branch POS (Point of Sale) orders, ensuring all requests are accurately collated, dispatched on time, and posted from our Coulby Newham and or Falcon Court office.
· Liaise with the external distribution centre to coordinate monthly POS orders in line with branch schedules /promotional schedules and communicate any additional or ad hoc requirements.
· Draft, produce, and distribute branch marketing letters as required, including mail merges, printing, and postage.
· Collate and prepare new branch POS packs in advance of store openings across the Ramsdens store network.
· Apply for and renew advertising licences with local councils to secure permissions for externally placed promotional materials, including A-Boards.
· Create and maintain comprehensive branch information folders, including photography and POS specifications.
· Create, produce, laminate, and distribute branch opening hours signage, including updated hours for peak trading periods such as bank holidays and Christmas. Working within a brand template.
· Work closely with external suppliers to manage replenishment and reprinting of POS stock and marketing department stationery supplies.
· Maintain accurate and up-to-date POS inventory records for all branches.
· Manage and update the branch POS order schedule, including tracking new store openings.
· Support the Head of Department with collating monthly reports
· Support the Head of Department with the annual distribution of charitable donations generated through the company's loose coin fundraising scheme.
· Lead or assist with the creation and implementation of special projects as delegated by the Head of Department.
· Communicate effectively with suppliers and branches via telephone and email to ensure smooth coordination of marketing activities.
· Provide administrative and operational support to the Head of Department, colleagues, and the wider Ramsdens store network on an ad hoc basis.
Essential attributes:
PC Skills Required
· MS Office
· Word
· Excel
· Outlook
· Desirable attributes – Photoshop
Skills
· Good organisational skills
· Ability to work within a fast-paced industry and able to change priorities when required
· Ability to work independently and as a part of a small team
· Good time management and time keeping
Customer Focus
· Can clearly articulate your opinion of excellent customer service
· Show an understanding of the practical meaning of 'the customer always comes first'
Communication
* Have good listening skills
* Be able to solve basic customer and colleague communication issues
* Can take instruction and communicate confidently with colleagues and customers
Person Specification:
* Reliable and trustworthy
* Real attention to detail
* Team Leader
* Positive attitude
* Excellent communicator and listener
* Friendly and approachable
* Hard working
You must be willing to work 20 hours per week. (5 days per week Monday to Friday). Hours flexible to suit (i.e. 10am-2pm)
This is an opportunity to pursue a career in a recently voted Employer of the Year and Community Contribution of the Year Company (in the coveted NPA Awards). Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.
* 90% of staff say their branch/department is a happy place to work
* 96% of staff believe they have job security
* 87% of the staff said they look forward to coming to work and are enthusiastic about the job they do
If you wish to be considered for this position, please click the apply now button.
Job Types: Part-time, Permanent
Pay: £12.60-£12.80 per hour
Expected hours: No less than 20 per week
Work Location: In person