Senior Director, Product Owner Digital Logistics & Quality
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Site Name: UK – London – New Oxford Street
Posted Date: Nov 11 2025
The Senior Director, Product Owner Digital Logistics and Quality is a senior leadership role within GSK, accountable for shaping and executing the strategy for Digital Logistics and Quality as part of the ERP transformation to S/4. This role will guide the transition of business processes and enterprise applications from the current AS-IS to the future TO-BE state, ensuring stability during the long interim period and defining the operating model required to support both business continuity and the Next Generation capabilities. The product owner will work in close partnership with business stakeholders, Tech, and global functions to deliver strategic value across the enterprise. This position requires a highly influential leader, capable of building trust, navigating complex environments, and driving alignment across diverse stakeholder groups.
Key Responsibilities
Strategic Leadership
* Lead the vision, roadmap and transformation journey for Digital Logistics and Quality, ensuring alignment with GSK’s enterprise ERP strategy (S/4).
* Govern the transition from AS-IS to TO-BE processes and applications, managing the interim state and ensuring operational continuity.
* Define and implement the operating model for Digital Logistics and Quality in the future ERP ecosystem.
* Act as a strategic influencer, leveraging deep business knowledge and strong networks to secure engagement and sponsorship from senior stakeholders across both business and tech organizations.
Product Ownership
* Accountable for the product strategy, backlog, and roadmap for Global Logistics: Warehouse Management, Cold Chain Management, Transportation Management and 3PL Integration (SAP ECC, SAP EWM).
* R&D Logistics: Human Biological Samples Management (HBSM), CTSM (SAP ECC, SAP EWM).
* Labelling and Traceability: Serialization & Track and Trace processes, Global Batch Genealogy and Traceability, Global Labelling (SAP ATTP, SAP ICH, SAP GBT, Software).
* Quality: Quality Management – QA (Quality Assurance), Quality Management – QC (Quality Control) – SAP ECC.
* Partner with other Tech groups to ensure integration and alignment across the ERP landscape.
* Ensure continuous feedback from business stakeholders and end users to refine priorities.
Quality, Risk & Compliance
* Ensure all Digital Logistics and Quality products comply with internal security, risk management policies, external regulatory and statutory requirements.
* Guarantee adherence to global standards for drug traceability, batch traceability, and regulatory reporting.
Service Management & Process Improvement
* Accountable for Level 3 support across Digital Logistics and Quality domains.
* Drive continuous improvement of processes, embedding agile principles.
* Ensure data integrations are efficient, accurate, secure, and support both operational and analytic reporting.
People Leadership
* Line manage and develop Product Owners and team members.
* Build high‑performing, diverse teams capable of delivering in a complex and highly regulated environment.
* Demonstrate maturity and resilience in crisis situations, maintaining calm and clarity to lead cross‑functional teams through high‑pressure incidents, ensuring stability and swift resolution of issues impacting critical operations.
Basic Qualifications
* Extensive knowledge of SAP and non‑SAP products supporting Logistics and Quality including SAP ECC, SAP ATTP, SAP ICH, SAP EWM, Loftware Spectrum, SAP IC, SAP GBT.
* Demonstrated track record in leading Digital Transformation programs, ideally with direct experience in ERP transformation to SAP S/4.
* Strong understanding of business processes in highly regulated environments, ideally within the pharmaceutical industry.
* Extended knowledge of Quality, Logistics, Cold Chain and ideally R&D processes in highly regulated environments.
* Experience managing the full lifecycle of enterprise products, from AS-IS state to TO-BE design and execution.
* Proven line management and leadership experience with the ability to inspire and develop senior professionals.
* Exceptional influencing and relationship management skills at senior leadership level, with the ability to engage, align, and drive decisions across both business and tech.
Preferred Qualifications
* Degree in Engineering, Computer Science, Supply Chain Management, or equivalent.
* Previous experience in pharma or other highly regulated industries.
* Experience in advanced analytics or AI applied to Logistics and Quality processes.
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities, contact us on UKRecruitment.Adjustments@gsk.com or 0808 234 4391. The helpline is available from 8.30am to 12.00 noon Monday to Friday, during bank holidays these times and days may vary.
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