Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Southend Town Westcliff-on-Sea Salary £24,465 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 15/12/2025 23:59
Receptionist/Administrator - Heart and Chest
Band 2
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Do you have the ability to multi-task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using their own initiative? Then we would like to hear from you.
We are looking for a hard-working, organised individual who displays a positive attitude towards work whose key responsibilities will include reception, call centre and clinic prep duties and administrative tasks where accuracy is essential.
Your role will be to deliver comprehensive administrative support to the Heart and Chest clinic, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.
No VISA sponsorship available for this role
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Main duties of the job
You will need the ability to prioritise your own workload, using own judgement to action and elevate as appropriate emails/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and deal with general enquiries and appointment queries face-to-face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.
Promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generating appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service.
You will work closely with departmental supervisors/managers in order to understand the team priorities on a day-to-day basis, processing clinic outcomes on our PAS system in a timely manner, processing new referrals internally and externally via ERS, printing and distributing in a timely manner and support any other administrative task within the clerical team.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
Are you looking for an exciting Receptionist/Administrator role using your unique qualities? Then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person specification
Qualifications
* Admin NVQ level
Knowledge and experience
* Previous experience in administration
* Experience of working in NHS/Public sector
Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.
Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Jennie Hall
Job title: Junior Operational Manager - Cardiology
Email address: jennifer.hall34@nhs.net
Telephone number: 0300 443 4283
Alternative Contacts:
Dawn Cooke - Respiratory Assistant Service Manager - dawn.cooke2@nhs.net
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