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We are seeking an Operations Executive to join our team on a hybrid basis in our Head Office in Central Woking (Parking is provided or for train travellers we are right next to the train station!). We welcome applicants who can bring knowledge and creativity to add value to Acosta Europe, with opportunities to grow in a supportive and dynamic environment.
Main Purpose Of The Role
We are passionate about delivering first-class support to our teams and clients, tailored to meet and exceed their needs. We are driven to achieve operational excellence and to develop our skills in line with the clients’ and business’ needs.
Key Tasks and Responsibilities
Administration & Data Management
* Daily download of retailer sales data
* Management of master data in line with standard process, ensuring master data is accurate at all times
* Forward enquiries to the relevant contact
* Update and maintain the team attendance log, attendance breakdown and contact details spreadsheet
* Support field managers with booking meetings, accommodation and flights for the team
Technical
* Support with loading of relevant scripts in line with client objectives for periodic questions
* Scripts to be in line with standard process
* Communicate completion of updates together with any potential impacts to users
Fleet Management
* Main point of contact for all fleet related queries on Account and updating all relevant systems
* Responsible for maintaining list of drivers/vehicles in C-track
* Support with booking/managing hire cars
* Support field managers in liaising with IT for quick turnaround of IT equipment
Call File Management
* Ensure calls are added/removed when required and that address and territory details are always accurate
* Support with any requirements for changes to call file
* Use of Geoplan territory planning tool
Reporting
* Completing basic reporting, where no analysis of data is required (downloads into charts/graphs/reports) with use of basic formulas such as VLOOKUPs
* Exporting required data as required by Field Management team and putting into usable format
Support for Account Briefing Process
* Ensure Account activity briefs are produced (if appropriate) and sent to the field
* Ensure any visual aids/training documentation are compiled for the field
* Ensure relevant information is set up in relevant systems
Client Communication (if applicable)
* First point of contact for the client regarding operational queries
* Responsible for management of client operational requirements
Client Review Presentations
* Help in building quarterly client review presentations
* Analyzing required operational information, and ensuring the output is relevant for the client’s needs
* Building PowerPoint presentations to simplify the findings and outputs
Strategic Direction
* To play an active part in the strategic direction of the Account and business
* To review and propose new ways of working for current processes/procedures
Seniority level
* Entry level
Employment type
* Contract
Job function
* Management and Manufacturing
Industries
* Advertising Services
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