Customer Service Representative
Shift Times: Flexible work patterns to cover the hours of 8am-8pm on weekdays and 8am-6pm on weekends.
Pay Rate: [Insert pay rate here]
Location: Lytham, FY8 4TS
Job Purpose / Overview
As a Customer Service Representative, you'll deliver a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment, you will prioritize the customer at the heart of everything we do. The role requires a positive approach to customer service, good communication and computer skills, and openness to learning new things. Key responsibilities include:
* Customer: Resolve customer queries on first contact, meeting quality assurance and customer satisfaction standards. Participate actively in training, coaching, and support sessions.
* People: Uphold Sopra Steria values towards colleagues and customers, ensuring a safe and respectful work environment. Engage in wellbeing and people activities.
* Transformation: Handle ad hoc duties, address trends related to customer feedback and technical issues, and support change activities to enhance NS&I's reputation.
* Compliance and Regulation: Follow all relevant compliance, legal, and regulatory requirements, completing necessary training.
Requirements for Success
* Customer Focus: Build excellent relationships by understanding customer needs and delivering on promises.
* Teamwork: Collaborate effectively, share knowledge, and contribute positively to team goals.
* Personal Development: Continuously improve skills and seek growth opportunities.
* Flexibility: Adapt plans and decisions based on new information and changing circumstances, and handle organizational change positively.
Apply now, and a team member will contact you.
Job Information
* Job Title: Customer Service Advisor
* Company: Manpower
* Location: Blackpool, Lancashire
* Posted: Jul 2nd, 2025
* Closes: Aug 2nd, 2025
* Sector: Customer Services
* Contract: Temporary
* Hours: Full Time
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