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Volunteer programmes administrator & customer support

Gillingham (Kent)
The Mighty Roar Project Ltd
Customer support
€26,000 a year
Posted: 2 February
Offer description

Join the team at The Mighty Roar and get -

Starting salary: £26,000 per annum with regular pay reviews
Remote role / working from home with monthly team meet ups
Extensive international travel included

If you love travel, enjoy working with people, and want to play a meaningful role within a small, friendly team, this could be the perfect opportunity.

About the Role

We are looking for a proactive, motivated, and adaptable individual to join The Mighty Roar team. You will become a key member of our growing business, helping to support volunteers from their first enquiry through to their decision to join one of our programmes.

Your day-to-day responsibilities will include:

-Responding to volunteer enquiries via email
-Hosting one-to-one Zoom calls with prospective volunteers and parents
-Managing general administrative tasks
-Updating website content and other customer-facing information to ensure it remains accurate, engaging, and up to date

You will also have the opportunity to travel extensively to the destinations we work in. Travel periods may last up to a month at a time, so you must be comfortable travelling solo. You will be fully supported by our local teams and will meet volunteers from all over the world while experiencing some truly unforgettable destinations.

Following training and travel, you will develop in-depth knowledge of our programmes, locations, and day-to-day volunteer life. This knowledge is essential, as you will be guiding potential volunteers with confidence and clarity through email and Zoom calls.

Working Hours

This role requires availability during the following hours:

Monday to Thursday: 12pm to 8pm
Sunday: 10am to 6pm

Please only apply if you are happy to work evenings and Sundays. All equipment, training, and travel-related costs are fully provided.

About Us

The Mighty Roar has been connecting volunteers with meaningful community and wildlife programmes around the world since 2017. Our mission is to make volunteering abroad as affordable and accessible as possible, ensuring life-changing experiences are open to travellers of all budgets.

We have grown consistently year on year and are now entering an exciting new phase. The successful candidate will play an important role in shaping our future, with opportunities to be involved in new ventures and long-term growth.

What We Offer

-Starting salary of £26,000 per annum with regular pay reviews
-Extensive international travel across our programme destinations
-A supportive, friendly, and fun team environment
-Remote working with regular team meetups
-Full training and all equipment provided

What We Are Looking For

We are looking for someone who is:

-Confident and articulate in written and verbal communication
-Comfortable speaking with people on the phone and via Zoom
-Proactive, hardworking, and adaptable
-Computer literate and confident with everyday software
-Passionate about travel and happy to travel independently

Next Steps

We are looking for our new team member to start as soon as possible. If this role sounds like a great fit and you feel you have the qualities we are looking for, please apply by sending your CV and a covering letter.

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